Crea Code
CREACODE HELP CENTER

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help you?

Find answers about accounts, payments, AI, documents, publishing, and communication — or talk directly to our team.

01

Questions and guidance

12 results
01How do I create and protect my account?

Create your account through CreaCode and keep access details private. In generated systems, the first user configures the administrator account before opening access to others.

02How do workspaces and members work?

A workspace brings together projects, products, teams, and usage. Owners, Admins, Editors, and Viewers can have different responsibilities, and one person may join multiple workspaces.

03Where can I manage my plan and subscription?

Sign in and open Billing to review your plan, add-ons, payment method, and options available for your country and currency.

04How can I get help with a payment?

Use chat, WhatsApp/phone at +55 (21) 3955-7780, or email [email protected]. Include your account email, but never send passwords or full card details.

05What are CreaCode Coins?

They measure intelligent feature usage in the workspace. Coding Agent, documents, and AI support use the same wallet according to the work performed.

06My project stopped while being created. What should I do?

Check the balance, wait for processing to refresh, and retry. If the issue continues, send support the project URL and approximate time without sharing credentials.

07Which files can I process?

Documents supports PDF, Word, Excel, CSV, and images, according to the capacity, file size, and balance available in the purchased product.

08Are my documents protected?

Access is authenticated and data is associated with the workspace. Share only with authorized people and remove files that no longer need to remain stored.

09How do I put my project online?

Use Publish in the editor to create a CreaCode address. You can then connect your own domain and manage production settings.

10Can I buy or connect a domain?

Yes. Search availability, purchase when registration is offered, or connect a domain you already own. Registration and renewal prices are shown separately.

11How does professional email work?

Mailboxes use your company domain with webmail, sending, receiving, and aliases. Contact support for setup or troubleshooting.

12Does Chat Omning include WhatsApp?

Chat Omning centralizes channels and teams. WhatsApp QR is a separate add-on; Instagram, Facebook/Messenger, and Web Chat follow the purchased Chat plan capacity.

HUMAN SUPPORT

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The same support team handles technical, billing, commercial, security, and product questions.

Official CreaCode support

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Talk to our team through the CreaCode support channel.

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Billing and payment questions are also handled through these channels.